FAQ
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Frequently Asked Questions
Have Questions? Victory Recovery Partners Has Answers.
Your Visit
Yes. Appointments are available Monday through Saturday. Please call us at 631-696-4357 to schedule your appointment today.
Each patient will need to bring a valid photo ID (see above) and insurance card (if applicable). You should arrive at least 30 minutes prior to your scheduled appointment to fill out all necessary paperwork. Or, you may print our registration forms out and pre-fill them to expedite your visit.
Absolutely! Victory Recovery Partners is designed to complement your primary care provider. Victory Recovery Partners delivers high quality care for what your primary care provider may not treat, such as substance abuse. Additionally, Victory Recovery Partners has a dedicated wellness program designed to help manage any substance abuse-related diagnoses, such as hepatitis, diabetes, and high blood pressure, among other conditions. For more information please visit our wellness page or speak with any of our staff members.
At your request, we will even send a clinical summary of your visit at Victory Recovery Partners to your primary care provider.
Victory Recovery Partners is staffed with a highly trained and experienced healthcare team of board-certified addiction medicine, internal medicine, and emergency medicine physicians, physician assistants and nurse practitioners. Our behavioral health team consists of board-certified psychiatrists and nurse practitioners, licensed clinical social workers, and certified alcohol and substance abuse counselors (CASACs). We deliver exceptional care and a personal touch to adults and adolescents who are in need of substance abuse treatment. Each member of our team has trained at some of the top hospitals in the country and has extensive addiction medicine and substance use disorder treatment experience.
Payment is expected at the time of treatment. We accept most major credit cards, checks, and cash.
In order to be seen at Victory Recovery Partners (VRP), you will need to show proof of identity. Proof of identity may include a valid driver’s license, Medicaid ID Card, or an employment card with name and photo.
Our providers are all highly qualified and experienced in treating adolescents from the age of 18 and older. Most providers at Victory Recovery Partners are parents themselves, so we truly understand your concerns. We promise to care for your child as we do our own, so you can trust that your child’s health is in good hands.
You should go straight to the emergency room if you believe you are experiencing a life-threatening condition such as chest pain, trouble breathing, seizures, sudden inability to speak, see, walk or move, passing out (fainting), poisoning or overdose of drug or alcohol, and suicidal thoughts.
Please call 911 if you are experiencing an emergency.
Victory Recovery Partners dedicated After Care department will call to follow up and answer any questions you may have about your visit. At Victory Recovery Partners, we are committed to meeting your needs even after your visit ends, which is why our team provides the following services:
- Answering your questions
- Relaying lab results
- Generating pre-approvals/prior authorizations (including diagnostic services, medication, and more)
- Assisting with specialist appointments
After your visit, the staff will review your treatment plan and provide you with a summary of your visit and discharge instructions. They will escort you to the check-out desk where you will be asked to sign out and acknowledge receipt of your paperwork. If you have not done so already, you will also be asked to pay your co-payment or self-pay fee.
Here’s what you should bring with you:
- Valid Photo ID or driver’s license
- Insurance Information
- Payment for co-pay or self-pay fee
- List of any medications, allergies, or past surgeries
If you are a new patient or have not been to Victory Recovery Partners in the past 12 months, please complete the Registration & Medical History forms prior to your arrival.
Treatment
You are welcome here exactly as you are. At Victory, we understand that substance use is complex, and we never require abstinence to begin treatment. Our harm reduction approach meets you where you are at. Whether your goal is safer use, reduced use, or total abstinence. We are here to support your goals, without judgment.
Absolutely not. We recognize that relapse can be a part of the recovery journey for many individuals. If you test positive or experience a return to use, we will not punish or shame you. Instead, we’ll work with you to understand what happened, explore what support you might need, and continue walking alongside you. You will not lose our support.
Your privacy is deeply important to us. We follow strict federal and state confidentiality laws, including HIPAA and 42 CFR Part 2. We will never release information about your care without your written consent.
Yes, we offer telehealth services. We know that transportation, work, or family obligations can be a challenge — so we strive to offer flexible options that fit your life.
We honor your courage in continuing to seek support. What makes Victory different is our nonjudgmental, person-first approach. We do not expect perfection. We build treatment plans around your unique needs, goals, preferences and strengths. Recovery is not one-size-fits-all, and we are here to walk alongside you.
There’s no set timeline. We understand that healing doesn’t happen on a schedule. Some people engage with us for a few months, while others stay connected for longer-term support. We will work with you to create a plan that evolves with your needs.
Frequency depends on your goals and what kind of support you’re seeking. We’ll figure it out together and adjust along the way.
“Success” looks different for everyone. Our job is to support the goals you define. We have seen people make incredible changes when given compassionate, consistent care.
Do you offer detox services? Victory is an outpatient program, but we work closely with trusted partners who provide inpatient and detox services if needed. We do offer outpatient detox options, pending a medical provider evaluation.
Insurance and Billing
To answer this question, we’ll need to see your insurance card and verify with your carrier. We recommend that you call the member service number on the back of your insurance card to ask about coverage and co-payment fees for specialist or behavioral health services.
For those patients who do not have insurance coverage or whose insurance is not-in-network, Victory Recovery Partners offers an affordable payment policy based on the services required for your visit. Please contact us for further details.
Yes, if you have a photo ID and your member ID number, our staff can verify your information through your insurance provider’s website.
We accept all insurances. Period. No insurance? No problem, we will help you.
Bill payments can be made online by clicking our bill pay link, sending a check in with your statement, or by calling our billing department at 631-696-4357.
General
Board Certified physicians voluntarily meet additional standards that go above and beyond basic licensing to become a doctor. Becoming Board Certified represents a physician’s exceptional expertise in a particular medical specialty.
Please feel free to contact Victory Recovery Partners and we will be sure to get you the answers you need fast!
Yes, the fax number is 631-846-8138.
MAT services are provided to patients who have alcohol and substance use disorders. Briefly, MAT entails physicians of Victory Recovery Partners who prescribe FDA-approved medications that reduce or eliminate patients’ cravings for drugs or alcohol, which thus facilitates recovery.
Behavioral health services consist of individual counseling sessions, group counseling sessions, family counseling sessions and intensive outpatient services (IOP) with our licensed social workers and certified alcohol and substance abuse counselors. Psychiatric evaluations and medication management are provided by our board-certified psychiatrist and psychiatric nurse practitioners. Combining behavioral health with MAT helps address the root causes of addiction and provides patients with tools for achieving successful, lasting recovery.
We Are Here For You
Let Your Recovery Be Your Victory
We gladly welcome patients that others might overlook, demonstrating our dedication to prioritizing their needs. Recognizing the importance of timely care, we strive to get patients into therapy within just 24 hours, ensuring they receive the support they deserve.
If you or a loved one are interested in learning more about how Victory Recovery Partners can be a force for positive change in your lives, contact us today.
If you or a loved one are interested in learning more about how Victory Recovery Partners can be a force for positive change in your lives, contact us today.
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