HAVE QUESTIONS? VICTORY RECOVERY PARTNERS HAS ANSWERS.
If I have an outstanding balance after my visit, how do I pay my bill?
Bill payments can be made online by clicking our bill pay link, sending a check in with your statement, or by calling our billing department at 631-696-4357.
When do I pay for treatment?
Payment is expected at the time of treatment. We accept most major credit cards, checks, and cash.
If I do not have photo ID on me, can I still be seen?
In order to be seen at Victory Recovery Partners (VRP), you will need to show proof of identity. Proof of identity may include a valid driver’s license, Medicaid ID Card, or an employment card with name and photo.
Do I need to make an appointment?
Yes. Appointments are available Monday through Saturday. Please call us at 631-696-4357 to schedule your appointment today.
Does Victory Recovery Partners treat adolescents?
Yes, we do. In fact, our providers are all highly qualified and experienced in treating adolescents from the age of 16 and older. Most providers at Victory Recovery Partners are parents themselves, so we truly understand your concerns. We promise to care for your child as we do our own, so you can trust that your child’s health is in good hands.
What info do I need to bring with me in order to be seen by a provider?
Each patient will need to bring a valid photo ID (see above) and insurance card (if applicable). You should arrive at least 30 minutes prior to your scheduled appointment to fill out all necessary paperwork. Or, you may print our registration forms out and pre-fill them to expedite your visit.
If I already have a primary care provider, can Victory Recovery Partners still treat me?
Absolutely! Victory Recovery Partners is designed to complement your primary care provider. Victory Recovery Partners delivers high quality care for what your primary care provider may not treat, such as substance abuse. Additionally, Victory Recovery Partners has a dedicated wellness program designed to help manage any substance abuse-related diagnoses, such as hepatitis, diabetes, and high blood pressure, among other conditions. For more information please visit our wellness page or speak with any of our staff members.
At your request, we will even send a clinical summary of your visit at Victory Recovery Partners to your primary care provider.
What are the qualifications of the Victory Recovery Partners medical staff?
Victory Recovery Partners is staffed with a highly trained and experienced healthcare team of board-certified addiction medicine, internal medicine, and emergency medicine physicians, physician assistants and nurse practitioners. Our behavioral health team consists of board-certified psychiatrists and nurse practitioners, licensed clinical social workers, and certified alcohol and substance abuse counselors (CASACs). We deliver exceptional care and a personal touch to adults and adolescents who are in need of substance abuse treatment. Each member of our team has trained at some of the top hospitals in the country and has extensive addiction medicine and substance use disorder treatment experience.
When should I visit an emergency room instead of Victory Recovery Partners?
You should go straight to the emergency room if you believe you are experiencing a life-threatening condition such as chest pain, trouble breathing, seizures, sudden inability to speak, see, walk or move, passing out (fainting), poisoning or overdose of drug or alcohol, and suicidal thoughts.
Please call 911 if you are experiencing an emergency.
Victory Recovery Partners dedicated After Care department will call to follow up and answer any questions you may have about your visit. At Victory Recovery Partners, we are committed to meeting your needs even after your visit ends, which is why our team provides the following services:
Answering your questions
Relaying lab results
Generating pre-approvals/prior authorizations (including diagnostic services, medication, and more)
Assisting with specialist appointments
After your visit, the staff will review your treatment plan and provide you with a summary of your visit and discharge instructions. They will escort you to the check-out desk where you will be asked to sign out and acknowledge receipt of your paperwork. If you have not done so already, you will also be asked to pay your co-payment or self-pay fee.
What to bring
Here’s what you should bring with you:
Valid Photo ID or driver’s license
Payment for co-pay or self-pay fee
List of any medications, allergies, or past surgeries
If you are a new patient or have not been to Victory Recovery Partners in the past 12 months, please complete the Registration & Medical History forms prior to your arrival.
What is a Board Certified Physician?
Board Certified physicians voluntarily meet additional standards that go above and beyond basic licensing to become a doctor. Becoming Board Certified represents a physician’s exceptional expertise in a particular medical specialty.
Please feel free to contact Victory Recovery Partners and we will be sure to get you the answers you need fast!
Children Under 18
Children under the age of 18 must be accompanied by a parent or legal guardian. Any other accompanying adult must have a written consent authorizing treatment, signed by the parent or legal guardian.
Do you have a Fax number?
Yes, the fax number is 631-846-8138.
What is Medication Assisted Treatment (MAT)?
MAT services are provided to patients who have alcohol and substance use disorders. Briefly, MAT entails physicians of Victory Recovery Partners who prescribe FDA-approved medications that reduce or eliminate patients’ cravings for drugs or alcohol, which thus facilitates recovery.
What are behavioral health services?
Behavioral health services consist of individual counseling sessions, group counseling sessions, family counseling sessions and intensive outpatient services (IOP) with our licensed social workers and certified alcohol and substance abuse counselors. Psychiatric evaluations and medication management are provided by our board-certified psychiatrist and psychiatric nurse practitioners. Combining behavioral health with MAT helps address the root causes of addiction and provides patients with tools for achieving successful, lasting recovery.
INSURANCE & BILLING
How much will my co-pay be?
To answer this question, we’ll need to see your insurance card and verify with your carrier. We recommend that you call the member service number on the back of your insurance card to ask about coverage and co-payment fees for specialist or behavioral health services.
What if I do not have insurance or my insurance is not accepted at Victory Recovery Partners?
For those patients who do not have insurance coverage or whose insurance is not-in-network, Victory Recovery Partners offers an affordable payment policy based on the services required for your visit. Please contact us for further details.
If I do not have my insurance card, can I still be seen?
Yes, if you have a photo ID and your member ID number, our staff can verify your information through your insurance provider’s website
Do you accept my insurance?
While we accept most major commercial insurance and Medicare, insurance plans change rapidly and it is best to contact the staff at Victory Recovery Partners to see if we participate with your plan.